Pack Dent Repair LLC respects your privacy. This policy explains the information collected through our website, estimate and inquiry forms, and communications, and how that information is used.
1. Information we collect
When you contact us, request an estimate, or arrange a repair, we may collect your name, phone number, email address, city or service location, vehicle year, make and model, dent descriptions, photos you provide, messages, and scheduling details. We also maintain records of any SMS consent you give, including the consent choices associated with your submission.
Our website and service providers may process technical information such as IP address, browser type, device information, pages accessed, and form activity to deliver the website, maintain security, and troubleshoot problems. Please do not submit sensitive financial, identity, health, or other information that is unnecessary for a dent repair inquiry.
2. How we use information
We use information to respond to questions, assess dent repair requests, provide estimates, coordinate appointments and locations, communicate about repairs, support customers, maintain business records, and protect the website against misuse. If you separately consent to promotional texts, we may use your phone number for the offers and service announcements described in that consent.
3. SMS consent and mobile information
Providing a phone number or submitting a form does not, by itself, enroll you in SMS messaging. SMS consent is collected through separate, optional checkboxes that are not selected by default. Non-marketing and marketing consent are separate choices. You can submit an inquiry and request services without consenting to either type of text message.
Mobile information will not be provided to third parties or affiliates for marketing or promotional purposes. Limited information may be processed by service providers that help us deliver support and operate our services. Text messaging opt-in records and consent are excluded from sharing for any third party's independent use, including its marketing. Messaging providers may process the information necessary to deliver our texts, administer consent, and honor opt-out requests on our behalf.
To stop receiving texts, reply STOP. For assistance, reply HELP, call (480) 466-2681, or email [email protected]. Message frequency varies. Message and data rates may apply. Our Terms of Service provide additional SMS program details.
4. Service providers and other disclosures
We use service providers for website hosting, form processing, customer relationship management, and communications, including HighLevel and LeadConnector services. Information is processed as needed to carry out those services. We may also disclose information when required by applicable law or a valid legal request, or when necessary to protect legal rights and prevent fraud or harm. These disclosures do not authorize use of SMS opt-in information for third-party marketing.
5. Cookies and third-party services
The website or its embedded services may use cookies or similar technologies to support functionality, security, and performance. You can manage cookies through your browser settings; disabling them may affect some features. Links to third-party websites are governed by those websites' privacy practices. This policy does not govern third-party sites.
6. Retention and security
Information is retained for as long as reasonably needed to handle inquiries, deliver services, maintain consent and business records, and meet applicable legal obligations. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.
7. Your choices and requests
You may ask us to access, correct, or delete personal information, or ask questions about its use, by contacting us below. We may need to verify the requester's identity, and some records may need to be retained for legal or business purposes. SMS consent can be withdrawn by replying STOP. Where applicable law provides additional rights, we will handle requests in accordance with that law.
8. Children
Our website and services are intended for adults age 18 or older in the United States who own vehicles or arrange automotive services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can address it.
9. Policy updates
We may update this policy as our website, services, or requirements change. The latest version will appear on this page with an updated effective date.
10. Contact us
Pack Dent Repair LLC
Mobile paintless dent repair · Phoenix, Arizona
(480) 466-2681
[email protected]